Privacy Policy
No dense legal jargon here. Just a plain-English explanation of how we handle your data with respect.
At Leicester Web Support, we believe in straightforward, honest communication. This extends to how we handle your personal information. We've written this policy in plain English to explain exactly what data we collect, why we need it, and how we protect it.
What information do we collect?
When you use our website or contact us, we only collect the information necessary to help you with your website. This typically includes:
- Your Name and Email Address: So we know who we are talking to and how to reply.
- Your Website URL: So we can perform free checkups and diagnose the issues you're experiencing.
- Details of your query: Information about the bugs, updates, or hosting help you need.
How do we use your information?
We use your information strictly for the purpose of providing our services to you. Specifically, we use it to:
- Reply to your enquiries and send you straightforward quotes.
- Perform diagnostic audits on the website URLs you provide.
- Communicate with you regarding ongoing hosting, maintenance, or repair work.
Do we share your data?
Absolutely not. We do not sell, rent, or trade your personal information to third parties, marketing agencies, or data brokers. Your information stays securely with Leicester Web Support and our parent company, Site Wide UK Ltd.
Analytics and Tracking (Cookies)
Like almost every website on the internet, we use Google Analytics to understand how people find our site (e.g., did you search for "Joomla fix Leicester" or click a link on LinkedIn?). This tool uses cookies to collect anonymous, aggregated data about page views and website traffic. We do not use this to track you individually.
If you prefer not to be tracked by Google Analytics, you can easily disable cookies in your browser settings or use an ad-blocker.
Security and Hosting
As a web hosting and support company, security is our top priority. Any data you submit through our contact forms is transmitted securely. Our internal systems and servers are fully GDPR compliant and physically located within the UK to ensure the highest standards of data protection.
Your Rights (GDPR)
Under the UK General Data Protection Regulation (GDPR), you have the right to:
- Ask us what data we hold about you.
- Ask us to correct any incorrect data.
- Ask us to completely delete your data from our systems.
Contact Us
If you have any questions about this policy, or if you would like us to remove your details from our system, simply drop us an email or give us a call.
Email: hello@leicesterwebsupport.co.uk
Phone: 0330 330 0917
Address: Glenfield, Leicester, LE3 8BR